ISCA Archive Interspeech 2004
ISCA Archive Interspeech 2004

New challenges in usability evaluation - beyond task-oriented spoken dialogue systems

Laila Dybkjaer, Niels Ole Bernsen, Wolfgang Minker

There is a fairly good baseline for usability evaluation of task-oriented unimodal spoken dialogue systems (SDSs) but much is still unknown regarding the usability of multimodal and non-task-oriented SDSs. This paper reviews and discusses approaches to usability evaluation of these kinds of SDSs.