ISCA Archive IDS 2002
ISCA Archive IDS 2002

Towards quantifying the influence of user expectation on the quality of mobile services

Sebastian Möller

This paper identifies influencing factors on the user's quality perception which are linked to his/her expectation. Emphasis is put on mobile situations and on services which may offer information using different media. For human-to-human speech communication services experimental results are presented. They are interpreted with the help of diffusion theory, and categorized according to a newly developed quality of service schematic.


Cite as: Möller, S. (2002) Towards quantifying the influence of user expectation on the quality of mobile services. Proc. Multi-Modal Dialogue in Mobile Environments, paper 3

@inproceedings{moller02_ids,
  author={Sebastian Möller},
  title={{Towards quantifying the influence of user expectation on the quality of mobile services}},
  year=2002,
  booktitle={Proc. Multi-Modal Dialogue in Mobile Environments},
  pages={paper 3}
}