ISCA Archive ICSLP 1996
ISCA Archive ICSLP 1996

Principles for the design of cooperative spoken human-machine dialogue

Niels Ole Bernsen, Hans Dybkjær, Laila Dybkjær

This paper presents a consolidated set of 24 principles of cooperative spoken human-machine dialogue which are based on the development and controlled user testing of the dialogue component of the Danish dialogue system as well as on comparison with human-human dialogue theory. Potentially, the principles could be used as effective and systematic dialogue development and evaluation tools both during early design and in later phases of dialogue evaluation.