We investigate the task of Automated Call Routing in a telephone network. The goal is that when a person desires some service, they should proceed by dialing a single universal number, which prompts them with Hello, how may I help you? The person then responds to this prompt via unconstrained fluent speech, on which basis the call is automatically routed to an appropriate destination. We report on an on-line experimental system which explores the feasibility of this concept, comprising an information-theoretic connectionist network embedded in a feedback control system. Experimental results are reported for a database of recorded customer/operator dialogs.