ISCA Archive Eurospeech 1999
ISCA Archive Eurospeech 1999

The IBM conversational telephony system for financial applications

K. Davies, R. Donovan, M. Epstein, Martin Franz, Abraham Ittycheriah, E. E. Jan, J. M. LeRoux, David Lubensky, Chalapathy Neti, Mukund Padmanabhan, K. Papineni, Salim Roukos, A. Sakrajda, Jeffrey S. Sorensen, B. Tydlitat, T. Ward

We describe our development work on a telephone-based conversational system in the domain of mutualfund transactions. This system uses several components including robust large vocabulary continuous speech recognition, natural language understanding, dialog management, and text-to-speech synthesis technologies.