ISCA Archive Eurospeech 1997
ISCA Archive Eurospeech 1997

Field test of a calling card service based on speaker verification and automatic speech recognition

Els den Os, Lou Boves, David James, Richard Winski, Kurt Fridh

In this research we have studied several human factors problems that are connected to the deployment of speaker verification technology in telecommunication services. We investigate the perception of the safety of a calling card service when it is protected by speaker verification on the 14 digit card number, and compare it to the perceived safety of speaker verification and PIN. Moreover, we compare a voice based interface to the service with a DTMF based interface. The results are crucial for guiding the introduction and deployment of speaker verification technology in actual applications.


doi: 10.21437/Eurospeech.1997-321

Cite as: Os, E.d., Boves, L., James, D., Winski, R., Fridh, K. (1997) Field test of a calling card service based on speaker verification and automatic speech recognition. Proc. 5th European Conference on Speech Communication and Technology (Eurospeech 1997), 1839-1842, doi: 10.21437/Eurospeech.1997-321

@inproceedings{os97_eurospeech,
  author={Els den Os and Lou Boves and David James and Richard Winski and Kurt Fridh},
  title={{Field test of a calling card service based on speaker verification and automatic speech recognition}},
  year=1997,
  booktitle={Proc. 5th European Conference on Speech Communication and Technology (Eurospeech 1997)},
  pages={1839--1842},
  doi={10.21437/Eurospeech.1997-321},
  issn={1018-4074}
}